Privacy Policy

Home Appliance Repair respects your privacy. This policy explains what information we collect through this website, how we use it, and the choices you have.

Information We Collect

When you submit a service request, we may collect your name, phone number, city, requested service type, SMS consent status, appliance details, and any notes you choose to provide. If you call or text us, we may collect your phone number, message contents, and related conversation history. We may also collect basic technical information such as browser type, device information, pages visited, and referral source through standard website logs or analytics tools.

How We Use Information

We use the information you provide to respond to appointment requests, communicate about service needs, send SMS messages related to scheduling and service conversations when you have opted in, route requests to the appropriate contact, improve the website, prevent spam or misuse, and maintain business records.

Sharing Information

We do not sell personal information. We may share information with service providers that help operate the website, process contact forms, deliver email, host the site, or support business operations. We may also disclose information when required by law or to protect our rights, customers, or business.

SMS Consent

SMS consent is not shared with third parties or affiliates. We use SMS consent only to send text messages related to your request for appliance repair service, including scheduling, appointment reminders, service updates, and follow-up conversations. Messaging frequency may vary. Message and data rates may apply. You can reply STOP to opt out at any time or HELP for assistance.

Cookies and Similar Technologies

The website may use cookies, analytics, or similar technologies to understand site traffic, improve performance, and help measure marketing effectiveness. You can adjust cookie settings through your browser.

Data Security

We use reasonable administrative, technical, and organizational safeguards for information submitted through the website. No internet transmission or storage system can be guaranteed to be completely secure.

Your Choices

You may contact us to request access, correction, or deletion of personal information we maintain, subject to legal and operational recordkeeping requirements. You may also choose not to submit the website form and contact us by phone instead.

Children's Privacy

This website is intended for adults requesting appliance repair services. We do not knowingly collect personal information from children under 13.

Policy Updates

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

Contact

Questions about this Privacy Policy can be directed to Home Appliance Repair at (916) 916-0900.